

CHRO Series MALAYSIA Powered by ELSA
Navigating the Future of HR:
Leading with Purpose, Powering the Skills Economy
23 – 25 June 2026
Sofitel Kuala Lumpur Damansara
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#CHROSeriesMalaysia
The 2026 Event covers:
Leading with Purpose, Powering the Skills Economy and the Rise of the Value Architect
The CHRO Malaysia 2026 conference is the nation's premier forum for senior HR and C-suite leaders, designed to navigate the transformative shifts impacting the workforce.
This year's theme, "Leading with Purpose, Powering the Skills Economy," focuses on equipping Chief Human Resources Officers to be Value Architects who drive organizational growth by mastering data, embracing ethical AI, and strategically deploying a skills-based talent model. The event addresses the critical intersection of business strategy, regulatory compliance (like PDPA and new social schemes), and cutting-edge HR technology.
Key themes for 2026 include:
✔ Skills Economy Transformation
✔ Strategic & Technical Foresight
✔ Culture, Compliance, and Value
✔ Next-Gen Leadership
This year, the event structure has been updated to:
✔ Workshop 1: June 23 2026
✔ Main Conference: June 24, 2026
✔ Workshop 2: June 25, 2026
Join 150+ CHROs for high-level networking, best practice sharing, and insights from top HR thought leaders to drive business success.

CHRO Series Malaysia
23 JUNE: WORKSHOP 1
Date: 23rd June 2026
Thinkers50 Radar 2026 | Former PwC Country Head | Author, Greensight | Chairperson, ESG Institute (B Corp)
WORKSHOP DELIVERABLES

24 JUNE: MAIN CONFERENCE
AGENDA SUBJECTED TO CHANGES
Malaysia
Kuala Lumpur, Malaysia
Date: 24th June 2026
8.00am
Registration & Networking
8.50am
Organiser’s Welcome Address
8.55am
Chairperson’s Opening Remarks
9.00am
OPENING KEYNOTE
The Real Cost of Communication Friction at Work: Closing the gap between knowing English and performing effectively in high-stakes moments.
- Communication friction exists even in English-proficient workforces, and its impact on revenue, efficiency and talent is consistently underestimated.
- The gap is not basic proficiency. It is communication performance under pressure; in the meetings, pitches and client calls where business outcomes are decided.
- In an AI-accelerated workplace, clear spoken English has become more critical, not less. The organisations closing this gap are building it as a measurable workforce capability, not treating it as a soft skill.
- Communication excellence is now scalable. AI coaching delivers role-specific practice at workforce scale, with visible progress and trackable ROI.
Will Polese, Vice President of Revenue - ELSA Corp
9.30am
EXECUTIVE LEADERSHIP DIALOGUE
Navigating Global Complexity - Geopolitics, ESG, and the CHRO’s Mandate
- Integrate geopolitical risk into talent attraction and retention.
- Align people strategy with ESG and sustainability goals.
- Elevate the CHRO's role in enterprise-wide risk management.
Moderator:
Lily Sabrina Kuang Abdullah, Chief People Officer – Takaful Malaysia
Panelists:
Datuk Dr Nora A Manaf, Former Chief Human Capital, Maybank and Chairman and Board Member MGA, MBSB Group
Norhamijah Mohd Hanafiah, Chief Human Resources Officer - KPJ Healthcare Bhd
Satpal Singh, Chief Strategy & Sustainability Officer - PLUS Malaysia
10.15am
The New Era of Malaysia's Workforce: Empower your Talent to Power your Business
- Fast-moving technology requires businesses to quickly retrain their employees to maintain organizational growth and prevent teams from falling behind.
- Recent data shows a worrying trend where employees rush to adopt individual AI tools while neglecting vital, big-picture thinking skills.
- Long-term business success requires balancing new technical capabilities with essential human qualities like strategic leadership, management, and effective communication.
Doreen Tan, Head of Enterprise, Asia - Coursera
10.45am
Morning Tea Break
11.15am
Closing the Gap Between AI Ambition and Reality
- Most organisations investing in AI lack clear visibility into their workforce’s readiness and actual adoption, making it difficult to measure true impact.
- Leaders and shareholders are increasingly demanding tangible ROI, productivity gains, and commercial outcomes from AI investments.
- Despite continued investment in AI technologies, organisations are under-investing in developing the workforce capabilities needed to fully realise AI’s value.
David Chia, AI Learning & Content Strategy Lead - Cornerstone OnDemand
11.45am
Co-Presentation: From Acumen to Advantage: The CHRO Playbook for Future-Proofing Talent
- Uncertainty is higher than ever, driven by geopolitical tensions, supply chain shifts, digital disruption, and talent shortages.
- HR must lead with foresight, building an agile, resilient workforce to maintain competitive advantage.
- Assume disruption is inevitable—take proactive action to safeguard and enable your mobile workforce.
Ben Neumann, Partner and Southeast Asia Leader - Vialto
Hilda Liow, Partner and Malaysia Leader - Vialto
12.15pm
Fireside Chat
The Total Well-being Strategy—From Mental Health to Financial Resilience
- Implement a holistic strategy covering physical and mental health.
- Address technostress and psychological safety in the digital age.
- Introduce programs for employee financial wellness (e.g., Budget 2026 implications).
Moderator:
Reena Talla, Employee Experience Services Head- APMEA & Europe – Kerry
Panelists:
Nicholas Thooi, Chief People Officer – BonusLink
Christina Chan, Head of People – GXBank
Rodzal Had, VP Human Resources & Admin – Honda
12.45pm
Lunch & Networking
02.00pm
INTERACTIVE ROUNDTABLE DISCUSSION GROUPS [60 MINS]
Ask the experts and have your say! Structured to maximise interaction and in-depth focus on a topical subject matter, attendees will have the opportunity to participate in a roundtable of their choice, which has close relevance to their area of expertise and/or scope of responsibility. We will conclude with a 15mins sharing session, where each Roundtable Leader will present key highlights and takeaways from the group discussion.
|
ROUNDTABLE A
Gen Z and the Future of Work: Adapting Culture and Communication |
ROUNDTABLE B
Scaling AI Fluency: Practical L&D Strategies for the Digital Workforce |
ROUNDTABLE C
Hiring Without Borders: Building trusted talent ecosystems in a skills driven economy Roundtable Leader:
|
|
ROUNDTABLE D
The Skills Architecture: Translating Job Roles into Dynamic Capability Maps |
ROUNDTABLE E
Navigating talent strategy in a changing world—Gamified! Roundtable Leaders:
|
ROUNDTABLE F
Managing the Multigenerational Workforce: Bridging the Digital and Experience Divide |
03.00pm
Co-Presentation: The Future of Workplace Wellbeing: Where AI, Data and Employee-Centric Benefits Converge
- Reframe Workplace Wellbeing as a Strategic Business Priority.
- Explore How AI and Technology Enable Personalised Wellbeing at Scale.
- Show How Data Can Drive Smarter, More Impactful Wellbeing Strategies.
- Redefine Employee Benefits Through Flexibility and Human-Centric Design.
Cedric Deschamps, CEO - Pacific Prime Malaysia
Eddie Lin, Head of Corporate Sales, Regional Accounts - Pacific Prime Singapore
03.30pm
Afternoon Tea Break
04.00pm
Panel Discussion: Building a Culture of High Accountability and Radical Candor
- Design a performance system that drives genuine ownership.
- Equip managers with tools for providing candid, constructive feedback.
- Establish mutual accountability between leaders and employees.
Moderator:
Seow Choon Hui, Head of Group Strategic Human Capital Management – MBMR
Panelists:
Tsu San Tham, Former Chief People Officer – IJM Corporation
Cyril Tan, Head of Organization Effectiveness - U Mobile
Shahrizan Aini Shamsul Khalil, Group Chief People Officer - SD Guthrie Berhad
04.30pm
Fireside Chat: Upskilling Malaysia's Workforce for AI and Digital Fluency
- Make strategic investment in AI-related training and literacy.
- Build internal learning ecosystems for rapid capability scaling.
- Leverage government incentives for digital skills development.
Panelists:
Anuradha Katyal, Group Chief People Officer – Axiata Group Berhad
Louisa Brady, Group Chief Human Resources Officer – Yinson Holdings Berhad
Nazrul Aziz, Group Chief Strategy Officer – Talent Corporation Malaysia Berhad (TalentCorp)
05.15pm
Closing Remarks & End of Conference
WORKSHOP SCHEDULE
08.30am
Registration & Coffee
09.00am
Session 1: Transformational Multi Generational Leadership: Today's Leadership Engagement Blueprint
- Deepdive into the state of our workplaces and world and the wider context we are working within.
- Introduction to the Empathy Deficit and its impact on the bottom line
- Examine the scale and impact of global loneliness on workplaces and the world.
- Highlight the cost of disengaged employees ($8.2 billion annually) and the role of organizational empathy and leadership in countering this trend.
- Connecting sustained multi-generational engagement to improved performance.
- Dialogue and Audience Engagement
10.30am
Morning Tea Break
11.00am
Session 2: Listening Led Leadership and Its Impact
- Introduction to Listening Led Leadership and its power
- Why Listening will change your workplace.
- Highlight the benefits of highly engaged teams (21% more profitable, 17% more productive).
- A review of whether leaders have the tools they need to communicate effectively with four generations of employees, addressing their diverse needs and drivers for performance
- Exploration of the reasons behind the need to belong and the consequences of lacking a sense of belonging.
- Participation Exercises and Audience Engagement
12.30pm
Networking Luncheon
1.30pm
Session 3: The Open Room Listening Methodology
- Participatory Session introducing critical Listening Tools and Expandable Gateway practises for HR leaders
- Dialogue and Discussion surrounding Listening Led Leadership - troubleshooting, opportunity assessment
3.00pm
Afternoon Tea Break
3.30pm
Session 4: The Role of Neuroscience in Inclusion & Belonging
- Explore the innate power of the brain, emphasizing empathy as a hardwired capability.
- Learning how neuroscience can nurture trust, elevate belonging, and lead to health improvements.
- Investigate the Parasympathetic Cogs and their activation to foster authentic connection and inclusive well-being.
- Introduction to neurolinguistics in leadership.
- Empathy Mapping Exercise for the HR Leader to leverage back in the workplace
5.00pm
Summary, Q&A and End of Workshop
25 JUNE: WORKSHOP 2
WORKSHOP DELIVERABLES
- Master AI Strategic Fundamentals: Decode the jargon of AI, GenAI, and Agentic AI to understand the strategic impact of autonomous agents on the HR system and position the CHRO as a transformation leader.
- Define ROI for Leadership: Learn to perform a rigorous ROI analysis to determine the financial case for AI—focusing on the metrics (like predicting attrition 6 months out and cutting time-to-hire by 60%) that CFOs and CEOs actually care about.
- Build an AI-Ready Workforce: Understand the critical skills gap and implement frameworks for technical, cognitive, and EQ upskilling necessary to redesign jobs for human-agent collaboration.
- Develop an Actionable Roadmap: Immediately transition from strategy to execution by developing a tangible 90-day implementation roadmap to pilot a chosen AI agent in Q3 2026.
- Establish Ethical Governance: Define the 5 strategic pillars every CHRO must get right, ensuring clear guidance on where automation helps versus where humans must lead to maintain ethical and trustworthy AI deployment.
WORKSHOP SCHEDULE
08.30am
Registration & Coffee
09.00am
Opening & Context
- Kick off by unpacking why artificial intelligence now tops the HR agenda and set the day’s goals
9.30am
Session 1: Understanding AI & Large Language Models
- Discover what AI and LLMs are, explore practical tools you can already access, and pinpoint the HR domains where they add the greatest value
10.15am
Session 2: Maximising AI for Productivity
- Explore useful AI helpers and learn when to rely on text assistants, image generators, and audio- or video-creation, simple automation to boost individual and team efficiency
10.30am
Morning Tea Break
10.45am
Session 3: AI-Powered HR Practices
- See how AI addresses real HR pain-points—recruitment, engagement, coaching and performance management—and discuss how to tailor each use case to your own organisation
12.30pm
Networking Luncheon
02.00pm
Session 4: Ethics & Governance
- Examine common pitfalls around bias, privacy and employee trust through a focused case study, then agree on practical guard-rails to keep deployments ethical
02.45pm
Session 5: Designing an AI-Ready HR Strategy
- Explore the key decision factors, leadership buy-in steps and change-management principles that turn ideas into an actionable roadmap
3.30pm
Afternoon Tea Break
03.45pm
Session 6: Future-Proofing the HR Function
- Explore the trends that matter—agentic AI, multimodal tools, internal skills marketplaces—and outline realistic up-skilling priorities and tool selections to keep your HR function ahead of the curve
04.30pm
Session 7: Closing & Commitments
- Capture one practical takeaway to apply in the coming week
5.00pm
Summary, Q&A and End of Workshop
2026 CHRO SPEAKERS & MODERATORS
CHRO MALAYSIA PARTNERS
TITLE SPONSOR
PREMIUM SPONSORS
ASSOCIATE SPONSORS
EXHIBITOR
COUNTRY PARTNER
EXHIBITOR
SUPPORTING ORGANISATIONS
ticket prices and information for CHRO Malaysia
| CHRO Malaysia 10th July 2024 | 1-4 ticket(s) (SGD) | 5 tickets and above (per ticket) (SGD) |
|---|---|---|
| Early Bird (valid till 31st May 2024) | S$299 | S$279 |
| Advanced Saver (valid till 30th June 2024) | S$399 | S$379 |
| Regular Price (1st July to 10th July 2024) | S$499 | S$439 |
|
|
1 to 4 delegates (RM)
|
|---|---|
| [Bundle A] 2-Day Event (CHRO Conference and Workshop 1) | RM 3,198 per delegate |
| [Bundle B] 2-Day Event (CHRO Conference and Workshop 2) | RM 3,198 per delegate |
| [Bundle C] 3-Day Event (CHRO Conference and Two Workshops) | RM 4,819 per delegate |
Malaysian delegates are eligible for HRDC claims with a minimum attendance of the full 2-day conference. All invoices and payments related to HRDC claims will be processed by our Partner, Alpha Mind Training Academy. All fees are subject to SST.
International delegates are not eligible for HRDC claims and will be billed in SGD.
| CHRO Philippines 21 Feb 2024 | 1 ticket | 4-10 tickets (per ticket) (SGD) |
|---|---|---|
| Early Bird (1 Nov to 31 Dec 2023) | S$299 | S$279 |
| Advanced Saver (1 Jan to 31 Jan 2024) | S$399 | S$379 |
| Regular Price (1 Feb to 21 Feb 2024) | S$499 | S$439 |
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